Work With Us
We’re Hiring! Are you a people person? Detail-oriented?
The Connecticut Veterans Legal Center (CVLC) is seeking an Intake Assistant who will play an important role in ensuring low income veterans have access to high quality legal assistance.
The Intake Assistant will support the work of the Intake & Access Specialist as part of a team of front line advocates helping veterans facing legal barriers to housing, healthcare and income. The Intake Assistant will gather important information, process and generate files in our case management system, and ensure all information is accurate. Additionally, the Intake Assistant will have the opportunity to work with Connecticut’s Right to Counsel programs and VA partners to help assess our ability to provide veterans with the best legal services and referrals.
This is a full time position, with a hybrid remote work environment, that offers a dedicated and reliable professional the opportunity to meaningfully help veterans facing homelessness and come up with collaborative solutions to help stabilize the lives of our nation’s heroes.
About CVLC: We are a dynamic group of client-centered advocates who believe removing the legal barriers veterans face is an honor and a privilege. The results we get for our veterans are some of the best in legal aid and we all play a part in making that happen. We are democratic, collegial, and all pitch-in as needed. Our teamwork is a hallmark of our organization.
CVLC is the first legal aid program in the country to form a medical-legal partnership with the VA. This partnership integrates legal help into VA mental health, housing and addiction services. Our work occurs where veterans law intersects with economic and racial justice, human rights, and mental health.
In This Job You Will:
- Be the first contact a veteran has with CVLC, many of whom may be in crisis or anxious about their legal issue
- Directly support the veteran legal screening process by answering phone calls, voice messages, emails and other requests for help, collecting basic information about the veteran and the legal issue, and entering data into our case management system.
- Direct calls based on the information gathered to the appropriate CVLC team member for the issue and its urgency.
- Work with the Intake Team in assessing need and identifying creative ways to serve each veteran seeking legal assistance.
- Provide support services to the Intake and Access Specialist and Supervising Attorney, including drafting brief service closing letters, gathering client documents, scheduling client appointments, and sending client information.
- Monitor the case management system to ensure data integrity and accuracy of client information.
This Job
- Is fast paced
- Requires good people skills for dealing with people in crisis
- Requires an ability to meet deadlines
Desired, but not required:
- Understanding of military or veteran culture
- Experience in social services or legal aid
- Experience in customer service
- Knowledge of CRMs
Compensation: Salary is based on experience and competitive in relation other legal aid programs. We also offer generous benefits, including a 403(b) retirement plan; health, dental, vision, sick leave; vacation; most observed state and federal holidays; and a family friendly workplace.
Veterans, people of color, people with disabilities, and LGBTQ individuals are strongly encouraged to apply. CVLC will make reasonable accommodations for applicants and employees with disabilities. CVLC is proud to work with a diverse community of clients, staff, and constituents. Come join our team!
To Apply: Please submit a cover letter, resume, and a writing sample to CVLC at applicants@ctveteranslegal.org. Please be prepared to share the names, title, and contact information for three references if requested. The position is open until filled. We anticipate that it will be filled quickly, so please send your materials as soon as possible.